Refund policy

We want you and your dog to love your JinglePawBall. If something isn't right, you have 30 days from delivery to request a refund.

How to request a refund: Email somniareinc@gmail.com with your order number and a short description (photos help if the item is damaged or faulty). We'll reply within 1-2 business days with next steps. Please don't send items back before contacting us - returns sent without approval can't be processed.

Damaged, defective or wrong items: If your order arrives damaged, doesn't work, or isn't what you ordered, email us within 30 days of delivery with a photo. We'll send a free replacement or a full refund - you won't need to pay for return shipping.

Change of mind: Unused items in their original packaging can be returned within 30 days of delivery. We'll give you the return address when you contact us. The customer pays return shipping for change-of-mind returns, and original shipping charges aren't refundable.

Items we can't accept: Toys that have been chewed or damaged by use, unless the damage is a product defect.

Refund timing: Once your return is received and checked (or your damaged-item claim is approved), we'll refund your original payment method. Banks usually take 5-10 business days to show the refund.

Lost packages: If tracking hasn't updated for 15 business days, or your order hasn't arrived 30 days after shipping, email us and we'll reship or refund.